I don't have a PayPal account or I have a PayPal account and have forgotten my password
Although payments are taken through the PayPal system, you don't need a PayPal account to place an order, just use PayPal's 'Guest Checkout' option to pay with your credit/debit card.
I want to order but live outside of the United Kingdom
Only orders from the United Kingdom can be placed through the website, if you are outside this area please email us at firstname.lastname@example.org for a delivery quote.
Can I order by telephone?
Yes you can call us on 01580 200242 (shop hours only).
The system keeps rejecting my password when I try and register as a customer
If you are registering as a customer you will need to create a secure password - it needs to be a minimum of 7 characters and contain at least one capital letter, one lower case letter, one number and one special character. An example of an acceptable secure password would be PWguest6%
Alternatively choose the option to 'Order Without Registering' and then you won't need a password at all (see below)
Can I order without registering as a customer?
Yes you can just select the option to 'Order Without Registering' - see screenshots below: